Experience Transformation

Creating A Customer-First Digital Experience

Delivering personalized frictionless travel experience is a journey with a holistic experience roadmap transforming every touchpoint for the travelers and players in the travel ecosystem

The Traveler
Experience Course

Digital Footsteps To The
Desired Travel Experience

Digital technologies are playing an increasing role in shaping a traveler’s experiences of the future. But, to achieve this, it’s necessary for companies to redefine and optimize customer touchpoints. From providing real-time contextual pre-flight alerts to customers, automating the boarding process, to providing personalized post-flight support till the end of travel, Digital can lead to the successful delivery of human-centric traveler experience. We are leading carriers and airport hubs to this Experience Transformation in three steps.

Mind Mapping The
Customer Persona

Understanding the customer persona is the first step towards offering a personalized travel experience. Mind Mapping and 360-degree analysis of customer data is the key.

Automate The Traveler
Touchpoints

Mapping all touchpoints preflight, day-of-flight, postflight to identify current and future pain points across the traveler journey. Leveraging collaborative platforms and self-service technologies for automating the touchpoints.

Providing Contextual
Experiences

Identify opportunities for providing new value-added services to optimize traveler experience by collecting and exchanging data and generating insights. Provide real-time contextual service through usage of advanced analytics, artificial intelligence.

Transforming Operations for Airlines & Airports

Best of Staff & Passenger Experience

Scanning & Real-time Alerts

Automated scanning points for baggage, cargo, and pet transfers with real-time information to the staff, easing operations. Automated alerts and insights help staff in reducing mishandling. Passengers receive real-time updates of their baggage and pets also.

Real-time Operational Collaboration

Automated real-time collaboration between airport & airlines ground handlers, gate agents, crew and flight attendants with notifications for schedule, gate changes, and other operational events. This allows airlines and airport staff to better inform and serve travelers.

Scanning & Real-time Alerts

Automated scanning points for baggage, cargo, and pet transfers with real-time information to the staff, easing operations. Automated alerts and insights help staff in reducing mishandling. Passengers receive real-time updates of their baggage and pets also.

Real-time Operational Collaboration

Automated real-time collaboration between airport & airlines ground handlers, gate agents, crew and flight attendants with notifications for schedule, gate changes, and other operational events. This allows airlines and airport staff to better inform and serve travelers.

The Complete Customer Journey

Avenues Where We Transform Experiences

Pre-Flight
Post-Flight