Airlines

Technology Charting A Course To New Digital Heights

Carriers To Digital
Experience Hub

Re-imagining Technology As
Digital-As-A-Service

For decades, airlines focused on airplane, baggage, and passengers transport from destination A to B, instead of delivering unique customer experiences. This revenue model of carriers has changed in the last few years, centered on ancillary revenue streams and personalization of staff and traveler experience. However, the rapid evolution of aviation tech has complicated this transition with stakeholders overwhelmed with choices. With digital opening new possibilities, our Airlines solutions and consulting support help beyond technology adoption and optimization. We focus on ‘re-alignment’ of technology and business models through consolidation, orchestration, and personalization, to realize meaningful business impacts.

Value Delivered In Every Flight

Technology as service delivery – for above-the-wing and below-the-wing operations

AI-based insights on passenger activities and sentiments for real-time personalized services

Open distributed platforms to optimize operational collaborations, saving time and costs

Connected solutions that help create new revenue streams

Flight With TCG Aviation

Navigating Challenges To Possibilities

Airlines Analytics Solutions

Analytics has become the source of key insights about passengers, cargo, staff, and carrier operations. We help carriers receive such insights with analytics solution encompassing ancillary revenue sales for airlines, passenger loyalty and rewards system, customer sentiment analysis, route profitability, meal forecasting, and more.

Ancillary Analytics

To analyze customer product purchasing propensity and monitor ancillary revenue sales for an airline.

Customer Loyalty & Disruption

Analytics covering customer loyalty and how it’s affected by flight/service disruptions.

Route Profitability

Information about customer sentiment with proactive social media and third-party integrations and multiple algorithms orchestrating accurate insights.

Catering Inventory Analytics

Predictive analytics for custom forecasting models for airlines that can range from stock assessment to predictions of profit margin.

Revenue Management Analytics

Predictive analytics on revenue models for airlines for possible revenue predictions.

Ancillary Analytics

To analyze customer product purchasing propensity and monitor ancillary revenue sales for an airline.

Customer Loyalty & Disruption

Analytics covering customer loyalty and how it’s affected by flight/service disruptions.

Route Profitability

Information about customer sentiment with proactive social media and third-party integrations and multiple algorithms orchestrating accurate insights.

Catering Inventory Analytics

Predictive analytics for custom forecasting models for airlines that can range from stock assessment to predictions of profit margin.

Revenue Management Analytics

Predictive analytics on revenue models for airlines for possible revenue predictions.

Baggage Management

We streamline baggage processing with a cloud based centralized platform to store all baggage related information and provide real-time baggage alerts, dashboards, integrations with scanner apps, and the ability to handle baggage reroute scenarios.

Centralized Baggage Services

A collection of baggage services representing a single source of truth across all baggage, passenger, flight, and scanner datapoints.

Rule Engine

AI-powered and cloud-based rule engine to handle reroute scenarios, baggage and pet handling alerts.

Real-time Alerts & Dashboards

Configurable dashboards with real-time alerts for both above and below the wing operations.

Scanner Apps

Customizable scanner apps for handheld scanning devices fully integrated with baggage platform.

Connected Traveler Solutions

With over 97% of travellers carrying at-least one smart device, offering a seamless travelling experience from the airport gate to the aisle has become easier. From carrier’s applications to bluetooth beacons, all detect and assist travellers in a terminal, providing updates on their journey to pushing retail-partner offers.

Contextual Information

Inform passengers about gate change, delay, connecting flight, travel time, cancelation, baggage status, etc.

Real-time Notification

Informing passenger about any changes and updates – real-time.

Powered By AI Engine

Personalized information to customers with analytics on customer behavior or past data such as trip upgrade, food preferences, in-flight WiFi usage, etc.

Multi Device Communication

Capable of sending message to different types of devices – mobile, tablet, and wearables.

Operation Collaboration Platforms

Collaboration platform facilitates stakeholder communications – dispatcher, ground handlers, crew, maintenance. It keeps responsible parties connected, informed and allows to take proactive actions where all parties are responsible to complete tasks like flight planning, load planning, check-in and baggage handling, gate change, etc.

Role & Hierarchy

Roles based access control, receiving alert-based on the work assignment.

Work Assignment

Business users will be enlisted against a flight, streamlining turn-around operation – check in, baggage, cleaning, fuelling, maintenance check, etc.

Real-time Alert

Hierarchy based alert (high, medium, low) to stakeholders for different situations – e.g. delay in maintenance check, late arrival of crew/passenger, delay in inbound aircraft, GDP.

Multi-Device Communication

Capable of sending alert and message to different types of device and OS e.g. – mobile, tablet, desktop, and iOS/Android.

Self-Service Platforms

Automating and improving the flow of passengers with self-service at every possible touchpoint is the key differentiator. Our self-service suite realize this for airlines and airports – right from the check-in, bag drop, and boarding.

Passenger Boarding

Inform passengers about gate change, delay, connecting flight, travel time, cancelation, baggage status, etc.

Baggage Check In

Self-tagged baggage and self bag-drop kiosks of a carrier – automated to measure weight, collect payment for the same.

Passenger Check In

Check-in passenger through Mobile Apps, Kiosks and offering ancillary products to increase revenue.

Manpower Planning Solutions

Manpower planning is critical to any airline company for ensuring their operation goes smoothly, with a clear structure of ownership and accountability within the ground-staff and cabin crew, besides managing their leaves, relocation, training and more.

Vacancy

As per company guidelines, a base has to maintain a minimum and maximum pilot requirement. This requires a carrier to go through a recruitment process.

Displacement

Closure of a base calls for moving pilots to different base because of continuity and employment security.

Vacation

The vacation accrual of Pilots varies on seniority, equipment, and special status. Vacation (Monthly and Yearly) allotment is a critical process and involves multiple iterations.

Recurrent Training

Pilot qualification is the most important part of operations, and each pilot has to come back to the training center to get their qualifications up to date (FAA requirement).

Configurable Rules Engine

Business processes captured in configurable rule engine for ease to maintain and evolve.

Real-time Smart Dashboards

Configurable dashboards with AI-powered actionable alerts.

Vacancy

As per company guidelines, a base has to maintain a minimum and maximum pilot requirement. This requires a carrier to go through a recruitment process.

Displacement

Closure of a base calls for moving pilots to different base because of continuity and employment security.

Vacation

The vacation accrual of Pilots varies on seniority, equipment, and special status. Vacation (Monthly and Yearly) allotment is a critical process and involves multiple iterations.

Recurrent Training

Pilot qualification is the most important part of operations, and each pilot has to come back to the training center to get their qualifications up to date (FAA requirement).

Configurable Rules Engine

Business processes captured in configurable rule engine for ease to maintain and evolve.

Real-time Smart Dashboards

Configurable dashboards with AI-powered actionable alerts.

Explore How We’ve Transformed
Commercial Carriers

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